New acquisition - Accent Business Technology
In October 2010, CPS Technology Group announced its acquisition of Accent Business Technology, based in Sydney and Wollongong, NSW. Accent Business Technology is a certified Microsoft Partner; Telstra preferred Enterprise partner; NEC business partner; Cisco select partner; and Acer Gold partner. Its organisation is well known for offering the highest quality of Managed Services, Integrated Communications solutions, Call centre solutions, Corporate IT solutions, Mobility and Unified Communications solutions across a range of business sectors.
Since the acquisition, CPS Technology Group have been working hard and we have successfully integrated the two Sales and Service Delivery groups into one consolidated team.
“The combination of Accent’s solutions and partner network, with our best of breed solutions, will provide our clients greater access to a range of business technology solutions that will help maximise their productivity and profitability” said Seamus Nash, Managing Director of CPS Technology Group.
CPS has also opened new offices in Canberra and Melbourne CBD to be more accessible to our customers in these areas.
In this newsletter, we have included a list of greater suite of solutions that CPS can now provide. For more information, please contact us or visit www.cpstg.com
Evolution - Managed Services
Proactive management of I.T. infrastructure and unlimited support for a fixed price
One of the exciting new products that CPS now have to offer our clients, through the acquisition of Accent Business Technology, is Evolution.
Evolution is a revolution in I.T. systems management. It can be implemented as a whole of IT support structure, or an "as you need it, when you need it" system. For I.T. Managers, Evolution can be integrated with our in-house I.T. support team, so we can take the pressure off you and let you concentrate on the work you really want to get done.
For businesses, we proactively monitor your I.T. and Communications systems 24 x 7, so rather than waiting for something to break before we come and fix it, we work in partnership with your business to identify network issues prior to them escalating and causing downtime. With our UNLIMITED, fixed fee per device, our goal is the same as yours – 100% uptime.
To find out more about how evolution can improve your I.T. uptime, contact the Evolution product specialists, Lynda Molina in NSW and Northern region or Dean Mather in VIC and Southern region.
CallXpress 8.11 release
CPS Technology Group is pleased to announce the release of CallXpress 8.11. This new release includes key features designed to facilitate a seamless migration for Kinesis and Repartee for Windows customers to CallXpress 8.11. Other new features include:
- Unified Messaging for Microsoft Exchange 2010
- Security – Client applications now use SSL by default
- Virtualisation – Support for more than one call server VM per physical server to minimise downtime during updates.
- Additional Integrations:
- Updated Avaya Communication Manager SIP with support for Avaya Aura Session Manager 6.0;
- Tadiran Coral iPX SIP Trunk;
- Qualified Cisco Unified Communication Manager (CallManager) SCCP 8.0.
To find out more, please contact either Dean Mather or Paul McKersey, from CPS Technology Group.
New suite of Products and Services
Since the acquisition, both CPS Technology Group and Accent Business Technology can now offer a greater range of Products and Services, as listed below. This diverse range of products and services ensure we can provide our customers with the best solution to meet their unique needs. For information about these or any other of our products, please contact us.
Telstra approved products
- Approved TBS systems from Cisco, NEC, Mitel, Aastra and Alcatel
- TIPT and Telstra Data specialists
- T-Suite and BPOS with Microsoft
- Mobile and Mobile Data
Enterprise and SMB Business Products
- Contact Centre – small to hosted to complex multi sites
- Unified messaging/unified communications including presence
- Enterprise fax solutions
- Microsoft LYNC
- CCTV and security access
- Online ticketing system
- Digital signage
- Nursecall
- Video conferencing (Tandberg, Webex and Lifesize)
Customised solutions
- Design
- Natural Language Speech Recognition (NLSR) to customer applications including intelligent IVR
- Hosting
Hosted solutions
- TPAC MTA – Mobile tracking analysis of company assets to include mandown, OH&S reporting
- SMS/MMS messaging marketing campaign tools
- Design of hosted applications
- Services
- 24x7 help desk IT managed services
- Facilities management – desktop and communications
- Complex cabling
For information about these or any other of our products, please
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