| Coral Contact Centre |
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The Composit family of products is designed to cover all of your contact centre needs, whether your organisation requires a comprehensive suite of Customer Interaction Management solutions all in one package, right out of the box or an MIS Reporting tool with advanced Coral ACD capabilities for centralised or distributed sites.
It offers a comprehensive range of features including IVR, CTI, intelligent skills and business logic based call routing, agent dialer, multimedia queue management, while-in-queue management, call proxy and web callback, screen pop for customer details, agent soft phone, personal score board remote monitoring, remote control, report generation and centralised management.
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