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CPS would like to invite you to the ININ event
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Joe Staples
Chief Marketing Officer
Interactive Intelligence
Tina Rowland
Contact Centre Manager Massey University, NZ
(Featured Customer)
Massey University was the first university to launch a national contact centre on the Manawatu campus 11 years ago. Under Tina’s leadership, the centre has experienced significant change since its early days and now boasts a modern multi-media inbound/outbound centre with global leading technology. In this case study, Tina will provide an update of the workings of this modern-day contact centre.
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A/NZ
CUSTOMER EXPERIENCE
LUNCHEON 2011
Generating positive customer experiences through innovative
contact centre technologies...
Auckland 8th July :: Sydney 12th July Melbourne 14th July
Join us over lunch for a program of local expert guest speakers who will share their experiences on:
- The Customer Communications Management (CCM) challenges faced within their businesses
- The technology solutions used to overcome these challenges; and
- The ultimate long-term benefits enjoyed by these organisations & their customers
In addition to these guest speakers, you'll hear from Interactive Intelligence CMO,
Joe Staples, on our award-winning business communications suite, Customer Interaction Center™ (CIC) - the all-in-one communications software suite that provides Contact Centre automation, Enterprise IP Telephony & Business Process Automation functionality
Featured Case Studies
Massey University (New Zealand)
First Assistance (New Zealand)
Cellarmasters (Sydney, Australia)
iSelect (Melbourne, Australia)
Event Schedule & Agenda
Time: 1:00pm - 2:45pm
- Lunch & Introduction
- Market Analysis - Contact Centres &
Customer Care Trends
- Consultant Liaison Program Overview
- Customer Case Study Presentations
- Live Demonstration of Customer Interaction
Center™ (CIC) in action!
- Q&A Session
AUCKLAND - Friday, 8th JULY
Sky City Convention Centre
88 Federal Street, Auckland
SYDNEY - Tuesday, 12th July
Sydney Harbour Marriott
30 Pitt Street, Sydney
MELBOURNE - Thursday, 14th July
Crown Conference Centre
Garden Room II
South Bank, Melbourne
Information
For further information, please contact
Stephanie Flowers at CPS Technology Group
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Jeroen Buis
Product Expert
Interactive Intelligence
Mary-Jo McDonald
General Manager
First Assistance, NZ
(Featured Customer)
First Assistance is an emergency assistance company that works on behalf of clients and partner organisations to deliver comprehensive, around the clock support to people in emergency situations.
Having been with the company for 10 years (starting in the sales area, and now as General Manager) – part of Mary-Jo’s role is to ensure that the services and technology that First Assistance utilises meets the needs of both users and clients, and helps to maintain First Assistance’s competitive edge.
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