Results-based Business Solutions

CPS Technology Group has deep capabilities in the design, development and deployment of intricate Contact Centre, Telco Provider and Business Telephony solutions have not only used DTMF and Natural Language Speech Recognition (NLSR) for self service applications, but also integrated IVR and Fax with complex desktops and legacy back-end systems.

Our diverse capabilities are classically exemplified by:

• A 2,000 port IVR for a leading Telco processing 500 million calls per annum
• A Victorian Government Department network of Coral PABX with VoIP connectivity
• Road Tolling infrastructure provider with complex VoIP based Contact Centre and Self Service IVR
• A Hosted solution for Mobile Asset Tracking and Analysis
• Hosted facilities for a major nationally recognised brand DotCom enterprise
• A leading Financial Services provider utilising a 24/7 mission critical e-document delivery enterprise fax
  application over 3 networked servers and linking to powerful back end systems.
• A Speech-enabled IVR for a leading online Share Trading company enabling clients to make share
  transactions via phone
• Carrier grade SMS/MMS solutions delivering 1 million messages per day