IMPROVE CUSTOMER SATISFACTION
Anytime, anywhere access to messages means your customers don’t have to wai even if your workforce is highly mobile or geographically dispersed. CallXpress is the only unified messaging solution to offer integrated interactive voice response (IVR) and customer call management to help you improve customer service and response time.
INCREASE EFFICIENCY
Managing messages has become a huge drain on employee productivity. Each day, the average office worker handles more than 200 messages in as many as eleven different formats, from sticky note to pager, mobile phone to fax. By integrating email, fax and voice messages, CallXpress cuts message management time by 50 to 70 percent. More efficient faxing alone can shave hours off employees’ weekly workload: companies using RightFAX ® , have been shown to save about $30,000 in staff time per year for every 30 employees. CallXpress also helps employees work smarter: with all message types and senders displayed on the desktop, workers have the information they need to prioritize from minute to minute.
REDUCE COSTS
A single, unified messaging system takes less time to manage than three or more separate messaging systems, lowering the cost of administration, training and support. CallXpress also reduces long distance costs with a comprehensive dialing system that routes voice messages and faxes via the Internet instead of the public switched telephone network.
REALIZE A FAST ROI
With CallXpress, you don’t have to wait for a return on your investment: through increases in productivity, lower cost of management and reduced long distance charges, a company with 200 CallXpress seats can gain back the cost of implementation in an average of 68 days. |
