TELEVANTAGE: A BREADTH OF FEATURES, A WORLD OF BENEFITS
As small and medium-sized businesses grow, they often struggle with phone systems that can’t grow with them. TeleVantage is a comprehensive call management system that delivers unprecedented communications capabilities to small and medium-sized businesses, branch offices and call centres.
With its premier IP telephony and feature-rich functionality, the TeleVantage system unlocks the hidden potential inside your existing phone system, helping your people and your business work more responsively, productively and profitably.
Because TeleVantage is software-based, you can upgrade your hardware infrastructure and adopt new configurations such as VoIP without incurring major expenses. TeleVantage is designed to grow and evolve with the needs of your business, so installing new features is as seamless and simple as a software upgrade.
TeleVantage runs on Windows and resides on your LAN, just like any server. That means users and administrators can interface with the telephone system from their desktop PCs, e-mail clients, Web browsers, and contact management applications.
TeleVantage gives you all the features you need, plus unmatched ease of use and flexibility. You get the best of today's communications technology while you ensure your ability to profit from future advancements in technology. Only one telephone system offers you so many advantages.
EMPOWER YOUR PEOPLE
TeleVantage offers a full complement of rich features that help your employees work
more efficiently.
Users can instantly locate and check the status of co-workers,
initiate conference calls or access contact information, so they spend less time
searching for numbers and transferring calls.
Sophisticated “find me” call routing capabilities ensure
that your employees receive important calls at any time, and in any location.
Voicemail messages are consolidated within a single account
for quick, easy retrieval and response. Your team can record and store voice messages
or live conversations, and create personalised, targeted voice and broadcast messages
that save time and enhance communication.
With TeleVantage’s award-winning point-and-click interface,
employees can quickly and easily take advantage of everything the system has to
offer.
ENHANCE CUSTOMER LOYALTY
If your customers can’t get through quickly when they call, they might go elsewhere. TeleVantage’s sophisticated call routing not only ensures that every inbound call is answered promptly and routed appropriately, but also gives you the power and flexibility to implement special features – such as priority handling for VIP callers, or voice broadcasting of limited-time offers – that increase customer satisfaction and loyalty.
MAXIMISE REVENUES AND SAVE MONEY
TeleVantage helps grow revenues by empowering your team to maximise business opportunities
as they present themselves. With intelligent call forwarding, employees never lose
a sale due to a missed call. The ability to instantly access contact information
or initiate a conference call helps build the relationships that build business.
TeleVantage makes it easy to gain valuable insight into business performance
through features that allow you to monitor call volume, abandoned and misdirected
calls, or responses to marketing programs. With its software-based architecture, TeleVantage works with your existing
phone system and grows with your business. Whether you’re adding new lines or opening
a new office, TeleVantage allows you to incrementally expand capacity or add new
features without expensive hardware upgrades.
